If you encounter a bug or problem you can't fix, here are the places you turn for help:
First check to see if there is information on the help site or the Community Forum that can help you solve the problem.
If you are unable to find an answer on the help site and you have a service contract with Dimagi, please contact your designated Dimagi representative.
If he or she is not available and the issue is urgent, please send a bug report to Dimagi by navigating to your project on CommCareHQ and using the "Report an Issue" option under the question mark on the top right of any page. Doing so will provide us links to your project space so that we can assist more quickly.
If your issue is specific to a page on CommCareHQ, please try to report the issue from that page. This will provide us a direct link to the location where you are experiencing the issue so that we can better assist you.
If you are unable to find an answer on the help site and you do not have a service contract with Dimagi, please submit a bug report by navigating to your project on CommCareHQ and using the "Report an Issue" option found by clicking the question mark in the top right corner of any page.
1) Short description:
2) Full Description:
3) Other Recipients (Optional):
4) Upload File:
After you click on "submit" you will get an email with ticket number. If you want to add any additional detail, reply to that email without changing the subject line.
If you do not have access to CommCareHQ, please e-mail firstname.lastname@example.org using the same template as the one above.
Examples of Good Bug Reports
Examples of bug reports can be seen here: Examples of Good Bug Reports