Projects that are on a Pro software plan or higher can use the Data Cleaning: Clean Form Submission feature. This allows project staff to make updates or corrections to forms that were previously submitted.
If a user submits a form that contains errors, one possible solution is to have them submit the form again with the correct information, and then archive the first form that was submitted.
Instructions on the process can be found on the Archive Forms page.
If you need to close a case that was opened erroneously and cannot or do not want to have the mobile user close the case, it is possible to manually close the case from CommCareHQ.
Locate the case by using the Case List report. At the bottom of the page, below all of the case properties is the Close Case button. After pushing the button you will see a message at the top of the screen confirming that the case was closed. Note that the closed-on date will populate.
In order to undo the closing of the case go to the Case History and select the most recent form (it will say "system" in the Form column). Click on the "Archive Form" button to re-open the case.
Create rules on CommCareHQ to automatically close cases that are no longer relevant. Read more here.
You can use Case Management to save anything you want to be able to edit to the case.
An app can contain "edit" forms that load in the previous values of case properties, and allow users to update them. This then updates the value of the case property, so that the case details/export contain the most recent values. Details on the workflow can be found at How can your user edit data and a tutorial on how to create the Edit From can be found at Edit Form Tutorial.
It is possible to create a CloudCare application that shares the same case type, and allows facility-based administrators to submit "edit" forms that update case properties. Details can be found at Multiple Applications in a Project Space.
If you are using a Standard CommCare Software Plan or higher, you can update case properties using the Excel Importer tool. Details can be found at the Importing Cases Using Excel page.