Training – Day 1

Scale-up Training

1 Batch, 31 new CHWs, 10-Master CHWs,

2 new field staff, 5 experienced field staff, 2 support staff,

1 Dimagi field engineer, 2 modules, 10 forms, 3 days

Day 1 Goals:

(a)    Module 1 Content

(b)    Review basic mobile phone operation

(c)    CommCare operation (within forms and case management)

(d)    Practice

DAY ONE - PART ONE

 

3h 30 min

 

  1. Ice-breaker questions/survey
  • How many CHWs own their mobile phones?  Camera phones?
  • How many listen to music on their phones? Who puts the music?
  • How many know what a memory card is?

 

10 min

 

  1. Administer pre-knowledge assessment test

 

1 hour

 

  1. Show three videos of CHWs using CommCare elsewhere
  • CHW Sushila in Kaushambi, Uttar Pradesh
  • CHW Seema in Kishangarh, Rajasthan
  • CHW Gangai in Chikhaldara, Maharasthra

 

5 min

 

  1. Distribute phones

 

10 min

 

  1. Introduce the following buttons
  • right soft key = open
  • center key = OK
  • scroll pad = up/down

Dimagi

10 min

 

  1. Open CommCare

Dimagi, Partner

5 min

 

  1. Introduce login screen
  • Point to usernames
  • Explain lock/password will be given
  • Explain login vs. demo

Dimagi

10 min

 

  1. Read the module names and form titles.

Introduce Navigation

  • Scrolling button
  • Center key to select

Dimagi

<1 min

 

  1. Open Followup Form 1

Dimagi

<1 min

 

  1. Review Case List
  • Case Details
  • Cases (x)

             Navigation:

  • Scroll to select a case
  • Center button is OK

Dimagi, Partner

10 min

 

  1. Review Case detail view
  • Review case properties
  • Scroll to view all details

               Navigation:

  • Scroll to select a case
  • Center to OK

Dimagi, Partner

15 min

 

  1. Review all questions one by one, demonstrate skip logic.
  • Use demo case (set up to display all questions)
  • Introduce in order:
    • Next (center key)
    • Hash key (#)
    • Options keys (number keypad)
    • Next (center key)
  • Cycle back to that case and demonstrate the saved data in the case detail view

Dimagi (to full group)

1 hour

 

  1. Review all buttons
  • Open CommCare (right soft key)
  • Scrolling up/down
  • Selection (center key)
  • Next question (center key)
  • Options keys (number key pad)
  • Hash - # (if applicable)

Dimagi

20 min

 

  1. Sending Data:
  • Auto/manual send
  • Symbols: E, G, none.
  • Notifications: Charges 0.10 cents per form in login and demo mode
  • Re-charge is Partner’s responsibility.

Dimagi, Partner

10 min

 

  1. Group work - Partner facilitate
  • Review all buttons once more in their respective groups
  • Instruct CHWs to plug in headphones (if audio) to the mobile phone and complete the follow-ups of two new cases in their case list
  • Use demo cases to cover all skip logic timelines (e.g. pregnancy trimesters)

Partner

1 hour

 

BREAK

 

40 min

 

DAY ONE - PART TWO

 

3h 30 min

 

  1. Questions and Answers within groups
  • Group leaders share some questions raised with all groups

PARTNER

30 min

 

  1. Navigation review:
  • Open CommCare (right soft key)
  • Scrolling up/down
  • Selection (center key)
  • Next question (center key)
  • Options keys (number key pad)
  • Hash - # (if applicable)

PARTNER

10 min

 

  1. New navigation keys:
  • Previous question within form (right soft key)
  • Exiting within a form (left soft key, down, and center)
  • Navigation between case list and case detail (center key and back key)
  • Navigating from case list to forms list

Dimagi

10 min

 

  1. Group work – Partner facilitate
  • Task 1: Moving back in a form and exiting a form.
  • Task2: Navigating between case list and case details

partner

30 min

 

  1. Open Closure Form(s)
  • Introduce Purpose

Dimagi

<1 min

 

  1. Review all questions one by one.
  • Cycle back to that case and show that case has disappeared from the list.

Dimagi

15 min

 

  1. Group work – Partner Facilitates
  • Practice
  • Q&A
  • Partner can review based on needs of CHWs

Partner

Remaining time

 

  1. CHWs take home phones and instructed to practice and review the content.

 

<1 min

 

 

  1. Guidelines for taking phones home:
  • Do not remove memory card
  • Do not switch SIM card

 

< 1 min

 

 

Training – Day 2

Scale-up Training

1 Batch, 31 new CHWs, 10-Master CHWs,

2 new field staff, 5 experienced field staff, 2 support staff,

1 Dimagi field engineer

2 modules, 10 forms, 3 days

Day 2 Goals:

(a)    Registration form(s) (Case management –opening: text, number, date input)

(b)    Followup Form(s) (Content only, skip logic)

(c)    Practice

DAY TWO - PART ONE

 

3 hours

 

  1. Icebreaker questions/survey: 
  • How many practiced last night? New forms or only the ones we learned yesterday?
  • How many mobile phone have problems?
  • What did you tell your families?
  • How many read SMSs?
  • How many know where the inbox is?
  • How many type SMSs?
  • How many prefer English menus on phone? Hindi?

Dimagi

10 min

 

  1. Navigation review:
  • Open CommCare (right soft key)
  • Login vs. Demo
  • Scrolling up/down
  • Selection (center key)
  • Navigation between case list and case detail (center key and back key)
  • Navigating from case list to forms list
  • Next question (center key)
  • Options keys (number key pad)
  • Audio key (Hash - #)
  • Previous question within form (right soft key)
  • Exiting within a form (left soft key, down, and center)

Partner

30 min

 

  1. Open Registration Form 1
  • Introduce Purpose

Dimagi

<1 min

 

  1. Review all questions one by one, demonstrate skip logic.
  • Notice that when you open this form, you don’t see a case list. This is because we are creating a name here. If we fill this form, a new name will be generated in all of your case lists.
  • Specific instructions about typing dates (must enter 0 for single digit months and dates)
  • Mention the importance of data that affects skip logic in followup forms. Go over any validation.
  • Cycle back to case list to show new case added to the due list.
  • Repeat once again.

Dimagi

30 min

 

  1. Ask two pilot CHWs to stand-up and share their experience about learning how to complete the registration and type on the phone.
  • Learn by practicing in demo mode
  • Draw the Hindi alphabet in notebook for reference
  • 10 min in the beginning, but now 4 min
  • Task after training: Register all cases in your village, you will become very fast by the time you complete.

Partner

20 min

 

  1. Question for all CHWs:
  • Preference for Hindi or English input?

Partner

-

 

  1. Group activity – PARTNERs facilitate
  • Task 1: Work in pairs and register an CHW in your cluster group
  • Task 2: Register another CHW in your cluster group

Partner

1 hour

 

  1. Questions and Answers within PARTNER groups
  • PARTNERs share some questions raised with all groups re: typing

Partner

30 min

 

BREAK

 

40 min

 

DAY TWO – PART TWO

 

3 hours

 

  1. Second Module Registration (if applicable)
  • Introduce purpose

Dimagi

<1 min

 

  1. Review all questions one by one, demonstrate skip logic.
  • Specific instructions about typing dates
  • Emphasize any validation or items that influence skip logic later

Dimagi

30 min

 

  1. Review forms within Module 2

Dimagi

<1 min

 

  1. Review Case list
  • Case list properties
  • Cases (x)

Dimagi

10 min

 

  1. Review Case detail view
  • Case detail properties
  • Scrolling (if applicable)

Dimagi

10 min

 

  1. For each followup form
  • Do 15-17

Dimagi

<1 min

 

  1. Open Form
  • Introduce Purpose

Dimagi

<1 min

 

  1. Review all questions one by one, demonstrate skip logic.

Dimagi

15 min

 

  1. Group activity – PARTNERs facilitate
  • Task : Work in pairs and each CHW should complete a followup form for dummy cases in each skip logic group

Partner

30 min

 

  1. CHWs take home phones (if audio) and instructed to practice and review the content.

Task: Try to register some new cases in demo mode. Try to register people in your family

Reminders:

  • Do not remove memory card
  • Do not switch SIM card

Dimagi

-

 

 

  1. Test SMS feature in CommCare: You may like to send the following messages:
  • ‘Welcome to CommCare’ message or
  • ‘Good luck using CommCare for the first week.’
  • Reminders for tasks: ‘Please try to register all pregnant woman and children in CommCare within the first week.’

Partner

-

 

 

 

Training – Day 3

Scale-up Training

1 Batch, 31 new CHWs, 10-Master CHWs,

2 new field staff, 5 experienced field staff, 2 support staff,

1 Dimagi field engineer

2 modules, 10 forms, 3 days

Day 3 Goals:

(a)    Review CommCare Navigation and Data Entry Specifics

(b)    Train remaining forms

(c)    Mobile Phone Navigation

 

DAY THREE - PART ONE

 

3 hours

 

  1. Icebreaker questions/survey: 
  • How many received an SMS from ComCare yesterday?
  • How many registered new cases last night? How do you feel about typing in the phone?
  • How many know how to check balance on phone?
  • How many know how to set date/time on their phone?
  • How many know where to find Games on their phone? Played games?
  • How many know where to find the Memory Card? What is it?
  • How many know where the media player?

Dimagi

10 min

 

  1. Navigation review:
  • Open CommCare (right soft key)
  • Login vs. Demo
  • Scrolling up/down
  • Selection (center key)
  • Navigation between case list and case detail (center key and back key)
  • Navigating from case list to forms list
  • Next question (center key)
  • Options keys (number key pad)
  • Hash - # (if applicable)
  • Previous question within form (right soft key)
  • Exiting within a form (left soft key, down, and center)
  • Find/Search option in case lists

PARTNER

30 min

 

  1. Open Remaining Form(s)
  • Introduce Purpose

Dimagi

<1 min

 

  1. Review all questions one by one, demonstrate skip logic.

Dimagi

30 min

 

  1. Group activity – PARTNERs facilitate
  • Task : Work in pairs and each CHW should complete the newborn form for at least 2 of their cases.

Partner

1 hour

 

  1. Mobile Phone Navigation:
  • Checking balance
  • Turning on/off
  • Unlocking
  • Battery length
  • Profile (general, silent)
  • Set date and time on mobile phone. Check date (top left corner).
  • Find the Games folder, identify CommCare (flower logo)
  • Find the Memory Card (Notice the yellow folder called CommCare. Do not alter this).
  • Open Media Player to increase volume, and play CommCare audio.
  • Navigate to Inbox (in case receive messages from ComCar– that’s Dimagi or Parnter)

Dimagi,  Partner ( Partner supports in groups)

1 hour

 

BREAK

 

40 min

 

DAY TWO – PART TWO

 

3 hours

 

  1. Open Close Form(s)
  • Introduce Purpose

Dimagi

<1 min

 

  1. Introduce passwords and login
  • Review difference between demo and login

Dimagi

15 min

 

  1. Partner communication:
  • Contracts, expectations
  • SIM registration documentation
  • Verify that all CHWs have their respective Partners contact information saved in their phone
  • Explain re-charge policy and lost/damaged phone policy

Partner

20 min

 

  1. PRACTICE PRACTICE PRACTICE

Work in cluster groups with Partners

Open Q&A with pilot CHWs, Dimagi, and Partner

Partner, Dimagi (supports)

Remaining time

 

Dimagi field engineer leaves project site