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If you encounter an error or problem, please send a bug report email to Dimagi at either

  • commcarehq-support@dimagi.com - For bugs found in CommCare HQ or while testing CommCareHQ
  • commcare-support@dimagi.com - For bugs found in CommCare Mobile, or while testing CommCare Mobile

Please write the email as follows:

  1. Use a meaningful title (for example, "Form fails to submit", as opposed to "Bug in form")
  2. In the body, include this information filled out:

1)  Short description: 

2)  Bug reported by: 

3)  Date and approximate time found:

4)  Specify the application:

  • If on CommCareHQ: Specify your domain and the number of the build you are currently using.  
  • If not on CommCareHQ: Attach the application files (.jar and .jad) to the email.  
  • If a particular phone installation has this problem, attach that to the email. 
    • Connect the problematic phone to a computer
    • Copy the jad/jar and all of the files ending in .RMS to your computer.  RMS files look like: "COMMCARE_TRANS_Q_IX_2343243.RMS. 
    • Zip up the jad/jar and .RMS files into one file, and attach the .zip file to the bug report

5)  If possible, attach any screenshots showing the problem.

5)  Instructions to reproduce, or description of what may have led to the bug (Must include concrete directions which will cause the bug to occur, ideally from a fresh install)

6)  Is the bug reliably reproducible? 

  • If the bug is not reproducible, indicate how confident you are that the description of the observed behavior and the steps taken are accurate.

7)  If necessary to log in as a certain user to see the bug, include username/password: ...

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