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Current Server Health:






November 20th, 2018 5:00 AM ET

Dear users, CommCare HQ is functional, however, the “internal server error” & “500 error” are still being experienced intermittently. Our engineers have been hard at work identifying the root cause of the issue, and we hope to have this resolved soon.

November 20th, 2018 12:00 AM ET

Unfortunately, this issue has come back again. Our team of engineers is looking into this with the highest priority.

We sincerely apologize for the inconvenience caused.

November 19th, 2018 8:40 PM ET

CommCare HQ is now back to normal. We apologize for the inconvenience!

November 19th, 2018 7:12 PM ET

We are encountering a period of unexpected downtime across the entire CommCare HQ site. You may see an “internal server error” page or a “500 Error” page when accessing any page on CommCare HQ.

We apologize for the inconvenience, and we hope to be up and running soon!


To subscribe to maintenance and downtime notifications through email, please add the "Maintenance and Downtime" category to your list of Watched categories!

For a list of past maintenance updates, please visit CommCare Maintenance Updates – Archives


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