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Current Server Health:






October 30, 2018

Dear CommCare HQ users, we are currently experiencing technical issues on our server, causing slowness on CommCare HQ. You may occasionally see a 500 error while trying to access your project. You may also experience slowness / errors while generating exports and reports. We sincerely apologize for this inconvenience. Our engineers are working to resolve these issues as soon as possible. To keep on top of the latest updates, please visit:


October 30, 2018 9:00 AM UTC

Dear users, the technical issue has now been resolved. The root cause was determined to be an issue with a queue processing tool that we use on our server. We sincerely apologize for the inconvenience that has been caused due to this, and appreciate your patience and understanding while we worked to resolve this problem. In case you continue to face any issue, do not hesitate to reach out to

October 19, 2018

Update on CommCare HQ Slowness:

Dear CommCare Users,
We here at Dimagi wanted to provide you with information regarding system slowness that many of you experienced on

In the past week, performance of CommCareHQ has been stable. We made several updates to our infrastructure and we are seeing a strong correlation between these updates and improved performance.

We are continuing to treat this as a serious issue and have adopted a twofold strategy. First, we’ve increased our capacity to identify and resolve all slowness concerns as soon as they arise. This reactive strategy allows us a quick turnaround so that you can continue your work with as little disruption as possible.

Second, our Scale team is working to ensure long-term reliability and speed as we continue to scale and grow. Their work is ongoing and in light of the problems we’ve had this month, Dimagi has placed a stronger emphasis on their efforts. We plan on treating this issue as a top priority until we see sustained reliability over the next couple weeks.

We appreciate your patience and support.

The Dimagi Team


To subscribe to maintenance and downtime notifications through email, please add the "Maintenance and Downtime" category to your list of Watched categories!

For a list of past maintenance updates, please visit CommCare Maintenance Updates – Archives


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