Any users who interact with CommConnect are required to have their phone numbers already registered. In some situations this may not be possible (ex. an SMS reporting system that is available to the public). For these situations, CommConnect allows them to send an SMS using a special keyword that will register with the system. This will create a case for that phone number in the system. This message is sent to one of the SMS backends supported by the project (see Setup SMS Gateway for Project). The message has the following format:
Once a case is registered, its highly recommended that a follow-up survey is sent to capture additional information to identify that phone number (name, etc.). This is described in Send a Welcome Message or Survey.
Configure SMS Registration
In the "Settings and Users" tab go to "Project Settings" under "PROJECT ADMINISTRATION." You must be a project admin in order to do this.
Find the setting "Enable Case Registration Via SMS" and set it to true. You need to provide the following information: