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If you encounter a bug or problem you can't fix, first check to see if there is information on the wiki that can help you solve the problem.  If that doesn't help, please contact the in-country Dimagi representative reporting the issue.  If he or she is not available, please send a bug report email to Dimagi at:

  • commcarehq-support@dimagi.com - For bugs found in CommCare HQ
  • commcare-support@dimagi.com - For bugs found in CommCare Mobile

Please write the email as follows:

  1. Use a meaningful title (for example, "Form fails to submit", as opposed to "Bug in form")
  2. In the body, include this information filled out:

1)  Short description: 

2)  Bug reported by: 

3)  Date and approximate time found:

4)  Specify the application:

  • If on CommCareHQ: Specify your domain and the number of the build you are currently using.  
  • If you're having problems with a specific phone's installation, or if the build is not on CommCareHQ, attach the application files (.jar, .jad, and .rms) to the email.  Not sure how? Instructions here.

5)  Detailed description:  Tell us as much about the problem as possible.  Here are some basic, important pieces of information that we need to know in order to fix the problem.  

  • Where in the application did you encounter the problem? Which page of the website or screen on the phone?
  • Give us exact step-by-step instructions for how to reproduce the problem.  If you cannot reproduce the problem, describe in detail the steps you took before you encountered the problem.
  • What was supposed to happen next that did not happen because of the error?  
  • Include the exact text of any error messages displayed. 

6) If possible, attach a screenshot that demonstrates the problem.

Downloadable Template

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