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#2 Additionally, CommCare also supports a comprehensive suite of Messaging Reports, which can be used to audit automated interactions with contacts cases and manual interactions between contact tracers users and contactscases.

#3 For more targeted queries that are not attainable through CommCare’s UI, we request our partners create a support ticket by writing to us at support@dimagi.com. Within the request, please clearly outline exactly what logs you are requesting and in what time frame. The support team will review the request for HIPAA log eligibility and, if eligible, we will then work with you to provide a secure file containing the relevant information. We commit to responding to all HIPAA log queries within our Service Level Agreement timelines.