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title3. Interpret the battery level and describe best practices for keeping a phone charged (Click to expand)

Tips for increasing Battery Life:

  • Keep WiFi, Bluetooth, and GPS switched OFF when not in use.
  • Reduce Screen Brightness and Screen Timeout.
  • Switch to using only 2G networks, especially if the primary use of phone is to run CommCare (which works fine with just 2G).
  • See which applications are using up a lot of battery charge. Go to Settings -> Battery. Generally, 3G, WiFi, Screen Brightness, GPS, and Bluetooth consume most power.
  • Setup a black image as phone background. To take a black picture, cover camera with your hand and click a photo. Then use it as wallpaper.
  • In general, feature phones have much better battery life than Android smartphones
  • Turn the phone off at night- especially if it is only being used for work, be sure to keep the phone off when not in use
  • Keep your screen off when not in use- most of a smart phone's battery will be used for the screen. By having your screen time out quickly or making the screen "sleep" when not in use you can conserve charge.
  • Put your phone into "airplane mode"- if you are in an area with limited reception your phone will expend a lot of energy trying to find signal. Putting your phone into airplane mode will help with this.
  • Try installing a battery monitoring app- on android, some of these will show the percentage charge in the status bar which makes it easy for the user to see how much charge is remaining.

For more information see Powering phones Solutions for Charging Phones in Areas with Poor Electricity

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title4. Increase volume level

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cctroubleshootIndiaDivisionArchive:107. Guide the user to turn up the phone volumecctroubleshoot
IndiaDivisionArchive:107. Guide the user to turn up the phone volume

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title9.Check the phone date and time settings

 

 

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cctroubleshootIndiaDivisionArchive:101. Guide the user to check and fix the date and time of phone.cctroubleshoot
IndiaDivisionArchive:101. Guide the user to check and fix the date and time of phone.

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 D.  Troubleshooting Feature Phone/Java Applications - Tier I and II issues 

     

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1.  Identify the CommCare Version being used

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title2. Know when and how to check a phone’s balance

Mobile balance or credit needs to be present on the phone in order for the phone to send data from CommCare to the server. If the balance runs out, you can continue working in the application, but you could experience several challenges:

  1. Your data will not be submitted, and/or
  2. Your data will not be synced/shared with the other users in your team.

Please see 300. Verify user has sufficient credit_balance. for more information.

     

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3.  Recognize and advise about responding to form validation condition issues     

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      4.  Troubleshoot audio settings

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5. Respond to a deleted or corrupted application

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title 6.

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Describe to someone how to create a CommCare shortcut
Include Page
IndiaDivisionArchive:202. Guide the user to reset the home screen shortcut
IndiaDivisionArchive:202. Guide the user to reset the home screen shortcut
     

      7. Provide advice on what to do with case list or other data discrepancies

     

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8.  Respond to missing multimedia files or corrupt SD cards

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title 9.

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Troubleshoot GPRS settings

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IndiaDivisionArchive:301. Verify GPRS Settings are correct.
IndiaDivisionArchive:301. Verify GPRS Settings are correct.

   

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 10. Recognize the need for further training/content explanation vs a technical issue

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     11.  Fix language issues – either the phone’s language or the keyboard language/settings

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title12. Respond to issues with the phone’s lock setting

Include Page
IndiaDivisionArchive:102. Guide the user to unlock phone and change lock settings.
IndiaDivisionArchive:102. Guide the user to unlock phone and change lock settings.

   

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 13.  Respond to issues with the phone’s screen time-out settings (sleep mode)

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     14.  Recognize and respond to problems with the application permissions

 

     






 

     

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

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