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titleWARNING: this is an unsupported CommCare feature

This page refers to a feature that has been removed from CommCare and should not be used.

The call center application setting allows an application to reference a mobile user as a case that can be monitored using CommCare.  This allows supervisors to view their workforce within CommCare.  From here they can do things like monitor workers with performance issues, update their case with possible reasons for poor performance, and offer guidance towards solutions.