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It is important to note that by default case sharing assumes all users are in exactly one case sharing group (or location), and apps will throw errors for users creating cases if they are . If a user is not in a group, or are is in more than one group, apps will throw an error for any form that creates a new case unless additional configuration is provided to clarify the owner of the case.

To configure case sharing for users in multiple groups, you can read the following guides depending on what features you are using.