Key Learning Objectives
A. Using Feature Phones:
2. Explain the need to avoid downloading lots of files to the SD card
5. Find the SD card and understands what its purpose is
7. Configure the phone for improved usability (home screen, language, keyboard settings, etc.)
B. Basics of CommCare for Feature Phones
2.Open CommCare via the actual folder containing CommCare
3. Log into CommCare with a username and password
4. Understand and respond to a "wrong username/password" combination
5. Explain the difference between logging in and demo modes
6. Understand how to use the log-in screen (username, password, log-in, and demo)
7. Navigate among forms and modules (selecting forms/modules and going back)
10. Use keyboard to type, change answers, and switch between number/keyboard configurations
11. Can play multimedia files (audio, video as applicable)
12. Submit a completed form
13. Understand what case list and case detail screens are and how to navigate in them
14. Recognize if there are unsent forms on the phone
15. Understand when to contact a supervisor for support
16. Understand that network connectivity is not required to work after the first login
17. Log out when done with work
18. Understand the need to work only under a real user ID
19. Understand that CommCare data is submitted using cellular phone data (not SMS)
20. Understand that CommCare can work offline
C. Managing CommCare for Feature Phones
1. Correctly install a CommCare application
2. Set appropriate network permissions
3. Describe the required files to run an application
4. Explain that there can be more than one application on a phone
5. Create a shortcut for CommCare
6. Restore a user and describe the steps required to do this
7. Install multimedia
8. Describe what it is possible to do when logged in as an admin
9. Conduct a CommCare network test
10. Explain that data useful for troubleshooting is available on CommCareHQ
D. Troubleshooting Feature Phone/Java Applications - Tier I and II issues
1. Identify the CommCare Version being used
3. Recognize and advise about responding to form validation condition issues
4. Troubleshoot audio settings
5. Respond to a deleted or corrupted application
7. Provide advice on what to do with case list or other data discrepancies
8. Respond to missing multimedia files or corrupt SD cards
10. Recognize the need for further training/content explanation vs a technical issue
11. Fix language issues – either the phone’s language or the keyboard language/settings
13. Respond to issues with the phone’s screen time-out settings (sleep mode)
14. Recognize and respond to problems with the application permissions